About us
A family-run business, established in 2020, we're a professional facilities services company offering ‘top of the trade’ and reliable cleaning services at unbeatable prices across London and Nottingham.
Our Philosophy - What makes Clean Spaces different?
Our driving force is an unwavering commitment to excellence in every aspect of our operations. We acknowledge that clients choose Clean Spaces because they seek a facilities service partner that stands out from the crowd.
This distinction originates from our 'can do' culture, as we aspire to be the solution to our clients' challenges, not the source of them. Consequently, our default response to client requests is a resounding YES!
Our commitment is simple: "Once a customer, always a customer!". This positive culture is not limited to our interactions with clients but extends to our valued colleagues, who represent our most precious asset. We understand that by taking care of our colleagues, they, in turn, will take care of our clients.
Since launch, the business has grown from strength to strength, employing a carefully vetted team of professionals to meet the demands of quick and detailed turnarounds. Clean Spaces upholds the necessary insurances and policies expected from an excellent Property Services provider.
Being a family-run business, we consistently prioritise delivering a personalised service to our valued customers and clients, many of whom have been with us since our inception.
Quick turnarounds, made easy.
Health & Safety
Clean Spaces is dedicated to safeguarding the Health, Safety, and Wellbeing of all employees, as well as ensuring the safety of anyone impacted by our business operations.
We prioritise training and take meticulous care to ensure our staff is thoroughly equipped for their cleaning responsibilities. Our steadfast commitment to Health and Safety guarantees that all team members receive the essential training to carry out their duties in a secure and responsible manner.
Our Clients
We consistently strive to establish strong professional connections with each of our clients. Our commitment is to support you and serve as the solution, not the problem.
The dedicated care and attention we provide ensure client loyalty—many choose to stay with us. Our management team is available around the clock, seven days a week, demonstrating a personal approach that distinguishes us from many of our more 'corporate' competitors.
Confidentiality
We recognize the weight of responsibility in safeguarding your premises and maintaining the confidentiality of your information. Our top priority is always your privacy, ensuring that when you entrust Knighton, your security remains paramount to us.
T&Cs
1.0 Definitions
“Company” means Clean Spaces Ltd, of “registered address”.
“Booking” means a booking for Services made by You on our Website.
“Job” means any cleaning arrangement booked by the customer to the company.
“Services” means services provided by Clean Spaces across this Website.
“You” means a user of this Website and/or client who instructed a booking with Clean Spaces.
“Client” means the person, firm or company purchasing the booking from the company.
“Quote” means a formal written quotation for the proposed booking.
“Cleaning Team” means 1 or more person(s) will do the services.
“Domestic” means the undertaking duties for a private residential home.
“Contract” means any contract between the company and the client.
It is very important for these terms and conditions to be read very carefully before booking our services. Once the cleaning has been booked this confirms that you have read and understood our terms and conditions. If you do not agree with our terms and conditions, please do not book our services.
2.0 Interpretation
Any reference in these terms and conditions to any provision of a statute shall be constructed as a reference to that provision as amended, re-enacted, or extended at the date of booking.
3.0 Deep cleaning – End-of-Tenancy Cleaning
3.1 In order for an end-of-tenancy cleaning or any other deep cleaning to be secured: The client needs to pay a 50% deposit to secure the booking.
3.2 The final payment must be done on the same day once the cleaning has been completed. If the payment is not made on the same day Clean Spaces reserves the right to charge interest.
3.3 Clean Spaces will provide an estimate before the schedule of the cleaning. Clean Spaces reserves the right to amend the initial quotation if they see the clients’ requirements have changed and are not the same as discussed via phone or email and if the cleaning the property will take extra time of effort for the cleaning to be completed. Any change to the price must be accepted by the Client before the cleaning is carried out.
3.4 Unless agreed otherwise, Clean Spaces will provide full cleaning equipment, vacuum, cleaning products, supplies, etc…
3.5 Clean Spaces can use the client’s products and other equipment if this is requested by the client. The client should advise on how to use the products accordingly. In case of any damage caused by the use of the client’s products or the end result is not the greatest, Clean Spaces will not take responsibility.
3.6 The key collection and drop off are not free of charge service. The fee will be included in the quote or estimate provided to the client.
3.7 Clean Spaces cleans only from inside the property; our teams will do their best to make sure the client’s appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased, regrettably, we will not be liable for ingrained dirt that cannot be removed using chemicals.
3.8 Freezers must be defrosted in advance, due to the time involved in defrosting. Cupboards and wardrobes must be empty in order to be cleaned. Please note that our End of Tenancy cleaning service does not include cleaning of walls. We do not move heavy furniture like beds, sofas, wardrobes, or washing dishes, this will need to be done before our arrival…
3.9 Rubbish or waste removal (over the standard x1 big bag) is not part of the end of the tenancy cleaning service and will incur an additional charge – subject to quantity.
3.10 In a process of After Building Cleaning, the removal of the paint is the painter and decorator’s responsibility. Clean Spaces will try to remove any paint left behind on floors, but we do not take responsibility if some paint marks cannot be cleaned, as we do not use any cleaning products as the painting and decoration industry does (we only use products that are safe and do not damage the floors).
3.11 Very important all fragile and highly breakable items must be secured or removed. Items excluded from liability are cash, items of sentimental value, art, and antiques.
3.12 Our staff can clean up to the height they can reach, we do not use ladders (cleaners are not trained for “working at height”)
3.13 During the cleaning process if there is missed area, the client has to notify Clean Spaces within 48 working hours, if the company is not notified within 24 hours we reserve the right not to return back on the site and charge the full cost of the cleaning. Once the clients have notified the Cleaning Company Clean Spaces has to schedule a person as soon as possible to rectify what was missed.
3.14 The client must allow the cleaning team access to electrical power and hot water in order for the cleaning to be completed.
3.15 If our Clean Spaces cleaner arrives for a clean and is unable to gain entry or start the clean, you will be charged the full price of the booking.
3.16 Clean Spaces will deep clean the carpets only if this is discussed and booked by the client. Certain stains like coffee, permanent markers, and wine, especially if the stains have been on the carpet for a long time, we will ensure to do our best to remove it, however we are not responsible if they are not fully removed.
3.17 The cleaning company employs the services of and acts as an agent for the Cleaning Company, the Company also reserves the right to use any other contracted cleaners and/or subcontractors for any of its cleaning services without providing any prior notification. The Cleaning Company allocated to carry out the cleaning by the Company, will be responsible for all loss or damage which may occur during any cleaning.
1.18 The Cleaning team will make every reasonable effort to not damage any property and Clean Spaces will not be liable for any replacement and/or loss or damage subject to any terms that the Client has with Clean Spaces. In case of any damage, which is to be caused by the cleaning team, Clean Spaces must be given the first opportunity to make good of any damage. For the avoidance of doubt, the company will under no circumstances be liable for any damage and/or loss howsoever caused during the cleaning or after an initial booking has been made by the Customer described at clause 6, 6.1, 6.2, 6.3, 6.4 or 6.5.
3.19 If the condition of the property appears to be hazardous to either the health and/or well-being of our cleaning team, Clean Spaces has the right to refuse any cleaning job. Clean Spaces may cancel or reschedule a service, where any accident or any unexpected or unforeseeable circumstances arise during the cleaning. Clean Spaces will not be liable to the Client in any way in the event that any cleaning is cancelled further to this clause.
4.0 Cancellation and refunds
4.1 The cleaning service can be cancelled 48h before the cleaning date, if the cancellation is less than 48 working hours cancellation fee will be applied 20% of the total cost.
4.2 If the client is not satisfied with the deep cleaning, the client needs to contact Clean Spaces within 24 hours. Clean Spaces will arrange a return on-site to clean the missed areas on the same day if possible or at the latest on the next day. The company reserves the right not to return any deposits and the client has obligation to pay the final balance once the company has returned on-site to finish the job (unless otherwise agreed). Both the initial booking fee and any deposit will be strictly non-refundable under any circumstance.
5.0 Deep Cleaning:
5.1 This domestic cleaning service involves dusting, hoovering, mopping, and oven cleaning. Cleaning inside cupboards, fridge/freezer/extractor fan or any other appliances are not included in this type of service. If you require any other appliances to be cleaned, please book this service separately.
5.2 We do not move furniture. If you require cleaning under the sofa or any other heavy furniture, please remove the furniture before the cleaner’s arrival.
5.3 In the domestic service the client is responsible to supply cleaning products, hoovers, mops, cloths, and gloves for the cleaners, if preferred - otherwise Clean Spaces will provide cleaning equipment and supplies (expense to be included within quote). Clean Spaces is not liable if any damage is caused by the use of the client’s products or cleaning equipment. The client is responsible to explain to the cleaner how to use the products and equipment before the start of the job.
6.0 Insurance and Liability
6.1 Any claim for damage must be reported to Clean Spaces within 24 hours of the service visit. The Company will be liable.
6.2 We shall not be liable for any third parties that the Clean Spaces may employ or any person who may enter or is present at the Customer’s premises during the cleaning job nor any costs incurred of said 3rd parties not being granted access by the Customer. The Customer will be responsible for granting access to the property to both the cleaning team and/or any third parties.
6.3 We suggest, without acceptance of any liability, that all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by Clean Spaces, and for the avoidance of doubt the Company accepts no liability for any loss or damage howsoever caused.
6.4 We are not responsible for any existing damage to the Customer’s property.
6.5 Arrival times and cleaning times are an estimate. The Company will not be liable, under any circumstances, for missed/cancelled appointment costs or any other costs owing to delayed arrival or completion times.
7.0 USE OF THE WEBSITE
7.1 Access: You are provided with access to this Website in accordance with these Terms and any Booking made by you must be placed strictly in accordance with these Terms.
7.2 Registration
7.2.1 Being a user of our website, you warrant that:
(a) the personal information which you provide when you register as a user and/or make a Booking is true, accurate, current, and complete in all respects; and
(b) you will notify us immediately of any changes to this personal information by contacting our customer service.
7.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
7.3 Our rights
We reserve the right to:
(a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
(b) change these Terms from time to time. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website, you will be deemed to have accepted the amended terms.
8.0 Booking services
8.1 By placing an order through our website / via email / over the phone, you warrant that you are: legally capable of entering into binding contracts, and at least 18 years old.
8.2 All Bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email to confirm the Booking.
8.3 You agree that you will not seek to book any Services from any of our staff privately other than via our website/ email/ over the phone for the duration of this agreement and in the 3 months after termination of this agreement.
9.0 Price and payment
9.1 Prices are liable to change at any time if deemed necessary due to any unforeseen work or inaccurate information is provided when making the booking.
9.2 Every effort has been made on this Website to ensure that making a Booking is secure. We will not be responsible for fraudulent use on our website.
9.3 For any contract agreement – Clients must maintain a valid payment card with us. You must inform us immediately if your payment card details are no longer valid.
9.4 You, the client, authorise us to seek pre-authorisation of your payment card. You also authorise us to charge your payment card in full on the day of the scheduled Booking or after the scheduled Booking.
9.5 If any amount due by you is unpaid after the day of the scheduled Booking, we may charge a £10 administration fee and interest each month.